Microsoft says it has over 20M paid Copilot users, and they really are using it

Microsoft said M365 Copilot now has over 20 million paid enterprise seats and rising engagement, with Copilot queries per user up nearly 20% quarter-over-quarter and weekly engagement matching Outlook. The company highlighted large enterprise wins — including Accenture’s deal for over 740,000 seats and multiple customers (Bayer, J&J, Mercedes, Roche) with 90,000+ seats — and said Agent mode is now the default in Word, Excel and PowerPoint. Morgan Stanley called the numbers “super impressive.” These adoption and engagement metrics suggest accelerating monetization and bolster bullish investor sentiment toward Microsoft’s AI growth trajectory.