Exclusive-Indian consumer regulator escalates probe into Apple’s software warranty terms

India's Central Consumer Protection Authority (CCPA) has escalated an investigation into Apple Inc. regarding its software warranty terms and the impact of the iOS 18 update. The regulator alleges that the update caused display issues—such as green, pink, or white lines—and microphone malfunctions, forcing iPhone owners to pay out-of-pocket for expensive repairs because Apple’s software comes without warranty. Screen repairs for models like the iPhone 15 can cost around 27,900 rupees ($291), exceeding a third of the device's retail price. Apple is contesting the allegations, stating that providing no warranty on software aligns with global industry standards and that the investigation is based on only 75 complaints. However, Indian authorities argue Apple's practices violate consumer rights on a class level. If found guilty, Apple could face monetary fines, mandatory consumer refunds, and unprecedented requirements to modify its software warranty policies in India, a crucial growth market where the company holds a 9% market share.