Enterprises Transforming Collaboration with AI, ISG Says

ISG’s May 29, 2026 research finds embedded AI is turning collaboration software into an orchestration layer that translates conversations into actions, boosting demand for Collaborative AI suites. ISG published five Buyers Guides assessing 65 providers and named Microsoft the top Overall Leader in Collaborative AI Suites (followed by Google and Zoom). The reports also highlight leaders across Communication Platforms and Conversational AI, underscoring vendor differentiation and governance, data‑sovereignty and security requirements. Market impact: enterprise buyers will likely prioritize large cloud and software vendors with proven AI capabilities (benefiting firms like Microsoft, Google, Oracle, Salesforce and others), accelerating adoption and potential revenue growth for leading providers while raising the importance of compliance and integration features.