Amazon AWS launches AI-powered office tools to challenge Microsoft and Salesforce

Amazon Web Services announced AI-powered productivity software on April 28, 2026, unveiling Amazon Connect Decisions and Amazon Connect Talent aimed at logistics workers and recruiters. Alongside health-care AI tools introduced in March, the move signals AWS’s push from infrastructure into business applications, potentially opening a new revenue stream and intensifying competition in enterprise software. The products may boost Amazon.com Inc.’s enterprise offering credibility and could be viewed positively by investors as diversification of AWS monetization, supporting AMZN.OQ’s growth thesis.